Shipping Policy
We want to be able to bring you our finest Pouatu Mānuka honey, wherever you may be. Take a look at our shipping destinations and rates below. If you wish to place an order, click here.
Standard Delivery: UK Mainland orders placed before midnight for delivery in 2 working days between 8am – 6pm. All deliveries are made Monday to Friday only, excluding bank holidays.
Standard delivery applies to Mainland UK addresses only. Excludes Northern Ireland, Scottish Highlands and Islands, Isles of Scilly and Isle of Wight. For shipping rates to these places, please refer to UK Other*.
For international shipping, different rates apply and may take up to 8 business days. See the list of countries we ship to:
Payment
Payment options provided by Pouatu Mānuka Limited are Visa and MasterCard. Your credit card will be billed when you confirm your order.
Returns Policy
If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Pouatu Mānuka Limited within 30 days from date of dispatch of goods. Contact us with details of your claim. The following options will be made available:
- Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
- Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited)
REGION
United Kingdom
- UK Mainland
- UK Other
Northern Europe*
- Denmark
- Iceland
- Estonia
- Finland
- Republic of Ireland
- Ilse of man
- Latvia
- Lithuania
- Norway
- Sweden
Eastern Europe*
- Bulgaria
- Hungary
- Romania
- Russia
- Ukraine
Southern Europe*
- Bosnia
- Croatia
- Greece
- Italy
- Portugal
- Serbia
- Slovenia
- Spain (excludes islands)
Western Europe*
- Austria
- Belgium
- France
- Germany
- Liechtenstein
- Luxembourg
- Monaco
- Netherlands
- Switzerland
Central Europe*
- Czech Republic
- Poland
- Slovakia
COUNTRY
United Kingdom
- UK Mainland
- UK Other
Northern Europe*
- Denmark
- Iceland
- Estonia
- Finland
- Republic of Ireland
- Ilse of man
- Latvia
- Lithuania
- Norway
- Sweden
Eastern Europe*
- Bulgaria
- Hungary
- Romania
- Russia
- Ukraine
Southern Europe*
- Bosnia
- Croatia
- Greece
- Italy
- Portugal
- Serbia
- Slovenia
- Spain (excludes islands)
Western Europe*
- Austria
- Belgium
- France
- Germany
- Liechtenstein
- Luxembourg
- Monaco
- Netherlands
- Switzerland
Central Europe*
- Czech Republic
- Poland
- Slovakia
PRICE
United Kingdom
- UK Mainland
- UK Other
Northern Europe*
- Denmark
- Iceland
- Estonia
- Finland
- Republic of Ireland
- Ilse of man
- Latvia
- Lithuania
- Norway
- Sweden
Eastern Europe*
- Bulgaria
- Hungary
- Romania
- Russia
- Ukraine
Southern Europe*
- Bosnia
- Croatia
- Greece
- Italy
- Portugal
- Serbia
- Slovenia
- Spain (excludes islands)
Western Europe*
- Austria
- Belgium
- France
- Germany
- Liechtenstein
- Luxembourg
- Monaco
- Netherlands
- Switzerland
Central Europe*
- Czech Republic
- Poland
- Slovakia
NOTES
United Kingdom
- UK Mainland
- Includes Northern Ireland, Scottish Highlands & Islands, Isles of Scilly and Isle of Wight only
Northern Europe*
- Denmark
- Iceland
- Estonia
- Finland
- Republic of Ireland
- Ilse of man
- Latvia
- Lithuania
- Norway
- Sweden
Eastern Europe*
- Bulgaria
- Hungary
- Romania
- Russia
- Ukraine
Southern Europe*
- Bosnia
- Croatia
- Greece
- Italy
- Portugal
- Serbia
- Slovenia
- Spain (excludes islands)
Western Europe*
- Austria
- Belgium
- France
- Germany
- Liechtenstein
- Luxembourg
- Monaco
- Netherlands
- Switzerland
Central Europe*
- Czech Republic
- Poland
- Slovakia
* For delivery outside of the United Kingdom, our prices do not include taxes and tariffs. Customers outside of the United Kingdom may be subject to customs fees and/or import duties and taxes, which are levied once an order reaches your country. We do not cover any additional charges for customs clearance, these must be paid for by you (we have no control over these charges and cannot predict what they may be).
Customs policies vary in different countries; you should contact your local customs office or tax authority for information.
Deliveries to the Middle East cannot be accepted at this point. We apologise for any inconvenience this may cause and suggest you contact your local freight forwarder that offers shipping services to the your area.
Please contact us at info@pouatumanuka.co.uk if you experience any issues while ordering. Delivery times cannot be guaranteed as we use a 3rd party delivery service. If you have any questions regarding the delivery of your parcel, please contact us.